The powers-that-be have announced it, the managers are fired up to implement it .... and the employees just aren't ready for it. So, they resist.
What are we talking about?
Change, of course. In the business world, it's the only constant. There's always some new edict, some new philosophy that overturns time-honored processes at a stroke. And however well-intentioned these programs are, research tells us that 70 percent of all change...Read more
Leaders have the most challenging of jobs: leading a team of diverse employees to get behind a single vision and work collaboratively to achieve a common goal.
Not all leaders can do this effectively however.
Why do some leaders succeed while others fail?
One answer is empathy; the ability to see the world through the eyes of colleagues and customers. More and more studies show that empathic leaders bring a high economic added-...Read more
One old adage of management theory is whether you motivate someone by dangling a juicy carrot in front of his nose (money, promotion or vacation time) or beating him with a stick (pay cuts, firing or being publicly lambasted for failing to hit sales targets).
Lots of ink has been spilled on this subject and it turns out that both carrots and sticks can be effective ways to motivate employees to invest in business goals. On the other hand, both...Read more
As much as I like to sing the praises of the 9-to-5, the fact is, these hours are pretty much obsolete these days. From checking emails on weekends and phones keeping us on call 24/7 to the relentless rise of technology that lets workers access work at anytime from anywhere, the reality is, we're all working much longer hours than a decade ago. And the flexible nature of work...Read more
Retaining your top managers should be an ongoing priority - not only are they expensive to replace, your employees will feel the loss of a supportive manager like a wound. Yet many companies don't have the first idea why their long-serving, long-suffering managers are leaving. If you think it's about money, then you couldn't be more wrong.
In fact, it's a company's fierce urge to fit every manager into the same box that's driving the best...Read more
Whatever sector you work in, there's a fair chance that short-term contract or "gig" work is a key feature of your current and future workforce. More and more people are choosing to work independently in order to gain better control over their lives and there are advantages for employers too, in terms of managing workforce capacity without long-term commitment. Today, around a third of workers use contract or freelance gigs as their primary source of...Read more
Meetings are mind-numbingly dull and boring.
Most of us have experienced this at some time or another but when you're an Artisan, the problems are multiplied tenfold.
Artisans or "SP" personalities are the temperament with a natural desire for freedom, a need for action, and a hedonistic drive to enjoy life. They're at home with the concrete tangibles, not the ideas, concepts and long-range focus required for strategy planning. They want...Read more
As trainers and managers, we often talk about improving teamwork in a business, but what does that actually mean? How do you measure teamwork? And is that something you should even be doing to keep track of what's going on at your business?
One approach is to measure the team's output such as hours billed, units sold, number of tickets answered, repeat customers, or whether the team completes a project on time and under budget. It's easy to...Read more
You’re telling the room: any type can do anything. Personality theory is about understanding yourself better, playing to your strengths and broadening your horizons. It was never intended to pigeonhole anyone.
On the inside, you’re thinking. How can I, someone with a preference for Introversion, train groups of people as my job? My energy comes from in-depth, one-on-one conversations, not noise-filled, overstimulating group work. I’m much...Read more
Losing even one employee can be a huge loss to your business. Not only do you lose a valuable pair of hands, you potentially lose a chunk of experience that’s difficult to replace. Productivity declines, and morale may take a hit across the wider workforce, especially if you are left understaffed. These factors can have devastating effects on everything from leadership to service quality and of course, the bottom line.
Still, what can you do to...Read more
Maybe you have to inform your star performer that she won’t be getting a well-deserved raise. Or perhaps you have to tell your team that projects are cancelled and people are being laid off. How do break news like that? What do you say?
One thing is for sure: you cannot not communicate. Ignoring the problem won’t make it go away and leaving things to the rumor mill won’t win respect for your leadership skills. Here’s how to make a bad news...Read more
Do you want to warm-up your employees for a morning’s team building or personality workshop event? Then be sure to include some fun-and-inclusive ice breakers. Done properly, they are a terrific way to get people interested in the activity and relax before getting to the nitty-gritty of personality theory. They are also helpful for getting people to come to the party dressed as themselves and demonstrate the value of the Briggs and Myers framework to...Read more
Like him or tolerate him, your boss plays a big part in your life. He is single-handedly responsible for your day-to-day happiness at work, and he could also influence your job opportunities throughout the rest of your career. Obviously, there’s a far greater chance that your boss will open rather than close doors for you if you make the effort to get along.
That’s harder to practice than it is to preach.
The majority of leaders are...Read more
No matter what you do for a living, or how well organized and managed your workplace is, at some point, your employees will feel stressed. That's not necessarily a bad thing. A little stress can help us stay energetic, focused, and able to meet new challenges in the workplace. It's only when stress exceeds a person's ability to cope that it becomes a problem.
Often, managers look at stress as an office-wide problem and seek to implement global...Read more
There is an increasing body of evidence showing that diversity matters, especially when it comes from the top. Leadership teams of varying gender, ethnic and racial makeup perform better financially, experience less employee turnover, and have better customer orientation than their less diverse counterparts. They are also better at recruiting top...Read more
Read the literature about the Big-Five Personality Theory, and you may end up baffled how those scoring highly for the trait of neuroticism are able to get through the working day. Characterized by insecurity, anxiety, irritability, oversensitivity and sadness, there is evidence to suggest that neurotics are poor team players who have a weakened ability to focus for sustained periods...Read more
Collaboration is no longer a nice-to-have, it's an organizational structure that defines our work environments. Whether we're talking about cross-functional teams, silos breaking down, virtual meeting rooms, huddles, stand-ups, or the myriad technologies that boost teamwork, collaboration has never been more essential to operations. The team - not the individual - is the secret to business success.
But sometimes, despite your best intentions,...Read more
Of all the personality dichotomies, Sensing and Intuition can seem like oil and water. That's because a person's preference in those areas determines how they process information; whether they prefer facts and reliability of evidence ('what is') or brainstorming future possibilities ('what could be'). Doing work that's out of sync with these preferences almost always leads to burnout, misery and feelings of...Read more
There are two types of employees: those who thrive in a team environment, and those who would rather work alone. Though these two groups can work together cohesively when they need to, they typically accomplish much more when allowed to do things their own way.
In most business environments, the independent-minded person who works better alone has good reason for doing so. Usually, those reasons relate to his or her personality type—the 'lone...Read more
The problem of scaling a team is tough to crack. How do you add more members without breaking the spirit of the existing members? At what point do the old ways of doing things stop working? How can you be sure that the team is scaling at the right rate and in the right way? Success can turn on a small detail, such as a personality clash or one outdated process. What should a team leader do to avoid messing up?
Because every organization is...Read more
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